Exchange, Return and Cancellation Policy
We love to serve you with our innovative products. But sometimes mistakes do happen while ordering. We understand that. No worries. An order can be cancelled within 24 hours of placing the same. Handling of any cancellation request received after 24hours of placing an order shall be at our sole discretion.
For any cancellation, we shall promptly process your refund within 2-5 business days based on the method of payment used excluding Cash on Delivery payments.
Exchange and Return Policy
We know you love our products and we take utmost care in making, packing and delivering your beloved items but also understand that sometimes things don’t always go as per plan.
Don’t worry we have got you covered.
If the product is received in a broken or damaged form, please share a picture at email@example.com or via Whatsapp at +91-9903497783 . In such cases, you will have to choose among the following options:
a. Refund of the amount equal to the value of broken or damaged product(s)
b. Replacement of broken or damaged product(s)
c. choice of another product(s) of the same value as broken or damaged product(s)
d. Credit Note for the amount equal to the value of broken or damaged product(s) which can be used for your next purchase valid till 1 year from the issue of the Credit Note
In case of broken or damaged product(s) is bought on sale or on discount and the cumulative total discounted value of broken or damaged product(s) is less than INR 200, we shall only provide the option of refund.
We would prefer you to notify us of the broken product within 24hours of delivery. Any replacement request received after 24hours of order delivery shall be at our sole discretion.
Don’t worry. This rarely happens. We take pride in getting your products delivered unharmed via our careful and comprehensive packaging. Our customers love us for this.
So go ahead, Shop without worrying!
All of our products are handmade and most of them can be customised to your liking. We try our best to make our products as perfect as possible, however in some cases there might be minute variations that naturally occur. This is completely unintentional and unavoidable on our part. We request your kind co-operation in this regard.